Description:

The COVID-19 pandemic and the acceleration of healthcare consumerism have reshaped expectations for the patient experience. Now, healthcare IT leaders are being called upon to use technology to provide a modern, consistent experience across their health systems—at scale.
During this webinar, we’ll explore how Children’s National Hospital is creating a digital patient experience that offers the convenience and flexibility that consumers expect, without adding to staff workloads. Jessica Herstek, MD, Chief Medical Informatics Officer at Children’s National, will join Sally Thayer, MBA, VP of Product Management at Phreesia, in a conversation about how technology fits into the hospital’s overall experience strategy. Dr. Herstek and Sally will discuss the technology and processes that Children’s National has put in place to streamline the patient experience, while also driving clinical outcomes. Dr. Herstek will also offer her perspective on how healthcare IT leaders can most effectively support the planning and implementation of experience strategies.

Attendees to this session will come away with:
• Advice on how they can best collaborate with their peers around experience strategy
• Best practices for implementing digital health tools while limiting staff burden
• Insights from presenters and peers on both opportunities and potential pitfalls

Speakers:

Jessica Herstek, MD, Chief Medical Informatics Officer, Children’s National Hospital
Sally Thayer, MBA, VP, Product Management, Phreesia